MBH Bank has opened a digital customer service point at the Széchenyi István University in Győr, too. The capsule installed in the lobby allows to open an account safely and conveniently without the presence of a personal customer service representative. The bank will install the first ten digital banking kiosks, developed by Hungarian FaceKom, at universities in Hungary. It is planned to add more banking services to the digital kiosks in the future.

Ildikó Ginzer, MBH Bank's Deputy Chief Executive Officer for Standard Services, said, "We have embarked on a comprehensive modernisation programme of our network of nearly 500 branches inherited from our predecessor banks, with the aim of creating a modern, multi-skilled branch network that provides a consistent level of service nationwide, primarily based on advisory services. However, we also see that the younger generation has different needs and banking habits, looking less for face-to-face and more for digital banking. That's why we are constantly studying the future of banking and are open to innovations that meet their needs. The university's digital banking kiosk provides an attractive, secure environment to open an account, while the assisted transaction process also helps to increase their financial awareness. We aim to expand the functionality of the university digital kiosks with additional services and products in the future."

Ildikó Ginzer, MBH Bank's Deputy Chief Executive Officer for Standard Services (Photo: Csaba József Májer)

The smart capsule, based on the concept and development of FaceKom, the market leader in the field of enterprise remote customer identification solutions, is a professional mobile room equipped with the necessary tools and lighting for secure online customer identification, which allows for completely private and comfortable remote administration. The capsule and interface also provide accessibility, so that, for example, wheelchair users can use the service. MBH Bank's digital kiosks offer a quick customer identification process and video remote assistance to open an account, but more banking services are planned to be added to the digital kiosks in the future.

The digital branch is located on the Győr campus (Photo: Csaba József Májer)

Dr. Bálint Filep, President of Széchenyi István University, explained that their main goal is to provide international quality services to the everyone at the university. "In addition to modern dormitories, a sports park or catering and entertainment facilities, our students can also find banks on the Győr campus. This wide range of facilities and amenities offers a unique opportunity and convenience for our students and colleagues. The current development, which is unique in that it provides customers with a true 21st century solution for digital administration, contributes to this."– said Dr. Bálint Filep, adding that the university also considers digitalisation to be a key element in its training and research, which could be one of the pillars of sustainability in the future.

Dr. Bálint Filep, President of Széchenyi István University (Photo: Csaba József Májer)

Ildikó Ginzer, MBH Bank's Deputy CEO for Standard Services, Dr. Bálint Filep, President of Széchenyi István University, András Puskás, MBH Bank's Deputy CEO for Municipal Services, Churches, ESG and Sustainability, Communications and Government Relations and Dr. Zsolt Kovács, Vice President for Education and General Affairs at the University. (Photo: Csaba József Májer)